Case Studies - Project Success

Listed below are a selection of our customer case studies demonstrating how Sage SalesLogix, e1 Metis CRM and Sage CRM are being used to cut costs and improve productivity across a variety of industries.

e1 Business is holder of the SalesLogix 'Best Customer Satisfaction' award, voted ‘SalesLogix Reseller of the Year' & Sage Certified Support Centre

Sygnus Data Communications
Company Overview - Provider of voice and data network test and monitoring solutions
Solution - Sage SalesLogix
Key Benefits - Better managed sales cycle and now able to measure sales productivity together with accurate forecasting. Improved customer service through the use of Tickets to track and monitor any customer issues. Sophisticated email marketing integration meaning that they now send monthly email updates which are well targeted and relevant.
"The system has developed from being an effective sales tool to adding value to our marketing and support activities. We have become more professional as a result of having access to the information that we need".
Chris Leggett, Managing Director, Sygnus Data Communications


SCQuARE International
Company Overview - A global consultancy and training organisation
Solution - Sage CRM
Key Benefits - Used in key areas across the firm to increase efficiency and save time. Workflow functionality is used to co-ordinate their training programme. Real benefits have been seen across the business development and marketing departments.
"Sage CRM is very easy to use and has great depth of functionality suited to our business"
Paul Wilkinson, Operations Director, SCQuARE International


Pinsent Masons
Company Overview - International full service law firm
Solution - e1 Metis CRM
Key Benefits - A unified database of all clients and prospects has enabled the firm to create relationship intelligence and includes a dramatic increase in their knowledge of their clients' business and leisure interests. Pinsent Masons currently hold the CRM Industry Award for the 'Best CRM project of the year', they have also won the 'Best use of IT to support marketing' at the LEMAs awards with their CRM system.
"When compiling an invitation list for a high level networking event, a communication around the firm produced 30 prospects nominated by the lawyers. Using e1 Metis, the marketing department were able to provide details of 600 qualified clients and prospects who had personally indicated a specific interest in the topic"
Simon McNidder, CRM Database Manager, Pinsent Masons


Bytes Technology Group
Company Overview - Providers of software services and infrastructure solutions
Solution - Sage SalesLogix
Key Benefits - Relationships with their customers are now better managed, which has led to improved account management. Real-time sales forecasts and improved campaign response rates have also been realised.
"We are now able to produce more detailed reports on sales and forecasts. We have also reduced the amount of time spent on creating marketing campaigns and streamlined our reporting on campaign success"
Fiona Townsend, HR/Opps Manager, Bytes Technology Group


Healthy Living Wessex
Company Overview - Healthy Living Wessex is a not-for-profit Social Enterprise, funded through grants from organisations such as the Big Lottery and Sport England to deliver services in the local community for people to improve their health and well-being.
Solution - Sage CRM
Key Benefits - Easier access to data, comprehensive reporting, better patient experience. Increased efficiency thanks to reduced administration.
We felt that we were given clear information and e1s representatives quickly understood our business
Jan Stevenson, Operations Manager, Healthy Living Wess


Veale Wasbrough
Company Overview - Regional law firm
Solution - e1 Metis CRM
Key Benefits - The conflict search process is now managed centrally improving turnaround times. There has been a 65% improvement in time saving for the client and matter opening process. Data quality has vastly improved
"e1 Metis is a fundamental part of our business development and marketing strategy. Its implementation has enabled us to enhance our business processes and increase the very high levels of service we offer our clients"
Antonia Guise-Tucker, Head of Business Development and Marketing, Veale Wasbrough Lawyers



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